FAQ

Who is Cloudmanagedcctv.com.au? 

Cloudmanagedcctv.com.au is a division of Cloudifi Pty Ltd, a registered Australian Company.  All prices on our site are in Australian Dollars (AUD) excluding GST which will be added at checkout.

How can I contact Cloudmanagedcctv.com.au? 

The best way to contact us or request a quote is via eMail to sales@cloudmanagedcctv.com.au or use the form on our contact page and include your details and the products you are interested in. We are often out in the field, so if you call our toll free number 1300 853 512 and get our voicemail, please leave a message and we will call you back ASAP.

Can I get a written Quote automatically?  

We have made it easy for our customers to generate their own quote online. Simply add the items you require to the Cart, then view the Cart.  Underneath the "Checkout" button is a link to "Print Cart as Quote". This will generate a nicely formatted quote for you. If you require a formal quotation and best pricing for a large order, then please contact us with your requirements via our Contact form.

If you like our web site and the ability to produce your own quote then let us have the opportunity to win your business!

Is Cloudmanagedcctv.com.au an Authorised Verkada Reseller in Australia?  

Yes, as a division of Cloudifi Pty Ltd CloudManagedcctv.com.au is an Authorised Verkada Partner in Australia.  

We are well connected with the team at Verkada, meaning we can offer superior support to you our valued customers.

How long has Cloudifi Pty Ltd been in business?

We were incorporated in April 2013 and are now into our eigth successful year in business.

Who owns Cloudifi?

The Managing Director of Cloudifi Pty Ltd is Andrew Wilmot and he will be happy to speak with you should you require our direct assistance.

Andrew has worked with in the industry for over 20 years in technical and business development roles and is now focussed on growing our Verkada business.

What does Cloudifi do?

Cloudifi are Cloud Integrators, Mobile Device Technology Specialists , Networking and Physical Security Specialists.

We are Verkada certified, and have several network engineers on our team.  

Where does Cloudifi do business?

Given the procurement model of Verkada whereby products are shipped directly from the USA to the customer, we are able to supply to all states in Australia very easily.

We have customers across Australia and we can configure a network remotely as Verkada is 100% Cloud Managed - it is not necessary to send expert technical people to the site in most cases!

We embrace the Cloud not only with Verkada's technologies but in our own business model operating virtually throughout Australia.

Where does Verkada product ship from?

Verkada product ships directly from the USA into Australia at the present time.

Why must I buy a licence with my hardware product?

Verakada's Cloud Managed Licensing model means that the customer must licence the use of the Command Dashboard, through which the products are managed.

The licence subscription includes all the software updates for the hardware for the term of the licence. 

It also includes access to Verkada's technical support desk and an advanced replacement hardware warranty for the devices for the term of the licence.

What is the Shipping time for an order?

Typically an order will be processed by Verkada within 2 days of receipt and transit time to Australia is approximately 5 business days.

You should have your order on your doorstep within 7-10 days unless there is a stock shortage. 

What do I do if I have a DOA, Warranty or Support issue?

Please Contact Us at this time.

What is your returns Policy?

Goods can be returned for a full refund if you are unsatisfied with the products for any reason.  All returns must meet the following criteria:

1. You purchased the product through Cloudifi Pty Ltd.
2. You are the original purchaser of the product
3. You submit your refund request within 30 days of purchase
4. The product is in new condition, including all accessories in the original packaging

Please ship the goods back to Verkada directly, at your own cost.

Your refund will be issued by us once the goods are received and the RMA is approved by Verkada.

How can I cancel my order? 

You may cancel your order any time before it has shipped from Verkada (up to 48 hours after order placement in most circumstances) by simply emailing or calling and notifying us that you wish to cancel the order.

Where can I find your Terms and Conditions of Sale? 

Our Terms and Conditions of Sale are available by clicking here.

Where can I find your Privacy Policy?

Our privacy policy is available by clicking here.